Your privacy matters to us. Here's exactly what data Fachia collects, why we need it, and how we keep it safe — no jargon, straight to the point.
Your Privacy at a Glance
We built our privacy practices around one idea: your personal information belongs to you. Here's how we put that into practice.
All personal and financial data stored on Fachia servers is encrypted using industry-standard AES-256 encryption. Your information is never stored as plain text.
You can request access to, correction of, or deletion of your personal data at any time by contacting our support team. Your rights are always protected.
Fachia does not sell, rent, or trade your personal information to third parties for marketing purposes — period. Your data stays inside Fachia's systems.
Our privacy practices are fully aligned with the Data Privacy Act of 2012 (Republic Act No. 10173) and the guidelines of the National Privacy Commission.
Payment data processed through GCash, Maya, and other local methods uses tokenisation. Fachia never stores your full card or e-wallet credentials.
Don't want marketing emails? You can unsubscribe at any time through your account settings or by contacting us directly. We respect your preferences.
This Privacy Policy explains how Fachia ("we," "our," "us") collects, processes, stores, and protects personal information provided by users ("you," "Player," "Member") when using the Fachia online gaming platform. By registering an account or using any Fachia service, you agree to the practices described here. Kung may katanungan ka, huwag mahiyang magtanong — our team is always here.
At Fachia, we take privacy seriously — not just because the law requires it, but because we genuinely care about the trust our players place in us. Every time you deposit funds through GCash or Maya, place a bet on your favourite team, or spin a game on Fachia, you're sharing data with us. This privacy policy tells you exactly what that data is, why we need it, and how we keep it safe.
This policy applies to all personal information collected through the Fachia website at fachia.best, any associated mobile applications, customer support channels, and any other service operated under the Fachia brand. It covers all registered players based in the Philippines, as well as any individuals who browse the Fachia platform without an account.
Fachia is committed to full compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) and operates under the oversight of the National Privacy Commission of the Philippines. We regularly review and update our practices to ensure we remain fully compliant and aligned with best-in-class data protection standards.
The specific data Fachia collects depends on how you interact with our platform. Here's a clear breakdown:
| Data Category | Examples | Required? |
|---|---|---|
| Identity Data | Full name, date of birth, government ID number | Yes – for account verification |
| Contact Data | Email address, mobile number, home address | Yes – for account communications |
| Financial Data | GCash/Maya account reference, BDO/BPI account name, transaction history | Yes – for deposits and withdrawals |
| Gaming Activity | Bets placed, games played, win/loss records, session durations | Yes – for account management |
| Technical Data | IP address, device type, browser, operating system | Automatic – for security |
| Usage Data | Pages visited, features used, referral source | Automatic – for analytics |
| Communication Data | Support chat transcripts, email correspondences | When you contact us |
We only collect data that is necessary, relevant, and proportionate to the purposes described in this policy. We do not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data unless specifically required by law.
Fachia gathers personal information through several channels:
Every piece of data Fachia collects serves a specific, legitimate purpose. Here's what we use your information for:
We do not use your data to make fully automated decisions that significantly affect you without human oversight. If any automated process flags your account, a Fachia team member will review the situation before any action is taken.
Under the Data Privacy Act of 2012, Fachia processes your personal data under the following legal bases:
Fachia will never sell your personal data. We share information only in the following limited circumstances, and always under strict data protection agreements:
Important: All third parties who receive your data are required to handle it securely and in accordance with the Data Privacy Act of 2012. Fachia remains responsible for ensuring these parties comply with our data protection standards.
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by Philippine law. Here's our general retention schedule:
When data is no longer needed, we securely delete or anonymise it so it can no longer be linked to you.
Fachia employs a multi-layered security framework to protect your personal data:
While we work hard to protect your data, no system is completely immune to threats. We encourage you to use a strong, unique password for your Fachia account and to enable two-factor authentication for added security.
Fachia uses cookies and similar technologies to make the platform work and to improve your experience. Here's what we use them for:
You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect platform functionality. For a full list of cookies used by Fachia, please contact our support team.
As a data subject under the Data Privacy Act of 2012, you have the following rights regarding your personal information held by Fachia:
To exercise any of these rights, contact us at support@fachia.best. We will respond within 15 business days. In some cases, we may need to verify your identity before processing your request.
Fachia is strictly an adult gaming platform. We do not knowingly collect personal information from individuals under the age of 21. Our registration process includes age verification steps to prevent minors from creating accounts.
If we discover that personal data has been collected from a minor without verified parental consent, we will delete that data immediately and close the associated account. If you are a parent or guardian and believe your child has registered on Fachia, please contact us at support@fachia.best right away.
Your data is primarily processed and stored on servers located within or serving the Philippines. In some instances — such as when using third-party cloud infrastructure or identity verification services — your data may be transferred to or processed in other countries.
When any international transfer occurs, Fachia ensures that adequate protections are in place, including contractual clauses that require the recipient to treat your data with the same level of protection required under Philippine law. We will not transfer your data to jurisdictions that do not offer an adequate level of data protection.
Fachia may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make significant changes, we will:
We encourage you to review this policy periodically. Your continued use of Fachia after changes are posted means you accept the updated policy. Kung hindi ka sang-ayon sa mga pagbabago, you can close your account by contacting our support team.
If you have questions, concerns, or requests related to your privacy or personal data at Fachia, please contact our Data Protection Officer (DPO):
Our DPO is responsible for overseeing all data protection activities at Fachia and can assist you with any privacy-related matter. All communications are treated with strict confidentiality.
By using Fachia, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your personal data as described. Salamat sa tiwala mo sa Fachia — we take that seriously.
Join Fachia Today
You know exactly how Fachia handles your privacy. Now it's time to experience the platform built for Filipino players — secure, fair, and sulit na sulit.